Refund & Cancellation

This policy explains how to cancel your ELL Fibernet connection and how refunds are handled. It should be read together with our Terms of Service.

Cancelling your connection

To cancel, tell us before your next billing month begins on the 1st. You can do this on WhatsApp, by email, or by visiting our office.

• Timing: if you cancel before the 1st, your connection ends at the close of the current month and no new bill is raised.
• Late requests: if you cancel on or after the 1st, that month's bill applies. Any refund for that month is decided case by case.
• Pending dues: any unpaid bills must be cleared before the cancellation is completed.
• Equipment: your router and ONT belong to you, so there is nothing to return.

Refunds on advance payments

If you cancel a 6-month or 12-month plan before it ends, any refund for the unused months is decided case by case. Refunds are not automatic. We will review your request and tell you whether a refund applies and the amount, before any money is paid.

Installation and router charges

Refunds of installation and router charges are decided case by case. Since the router and ONT are bought by and belong to the customer, they stay with you after cancellation.

How refunds are paid

Approved refunds are paid within 7 working days of approval.

We can pay the refund back to the method you paid with, by bank transfer or UPI, or in cash at our office. Tell us which you prefer when you make your request.

Contact

To cancel your connection or ask for a refund, contact us on WhatsApp, by email, or at our office. Please give your name and registered phone number so we can find your account.

• Phone and WhatsApp: +91 80883 32233
• ⁠Email: [email protected]
• Office: ELL Fibernet, Bunder Road, Bhatkal, Uttara Kannada, Karnataka
• ⁠Hours: Saturday to Thursday, 9 AM to 9 PM, with a break from 1 PM to 3 PM. Closed on Fridays.